Fees are charged on paid tickets and vary by currency and location. Depending on your location, other taxes (e.g. VAT) may apply. For Paid Events: Universe charges a per ticket Service Fee for all paid orders. For countries where all-in pricing applies (e.g. every country except USA) the Service Fee and Processing Fee are displayed as one summarized price. If you are using our payment processor, Universe Payments, to process payments for your event, processing fees are included by default. If you are using your payment processor by integrating with Stripe, the processing fee will be charged to you by Stripe and not passed on as a Universe fee in our system. Learn about payment processing options. For Free Events: There are absolutely no service fees. Universe is 100% free for free events.

There are no hidden fees to sell tickets on Universe. There is no charge on free tickets. For paid tickets there is a Universe service fee and payment processing fee that apply to the price of the ticket. You have the option to either absorb fees into the ticket price or pass the fees along to your buyers.

Yes, you can pass all fees on to your buyers. If you are using Universe Payments, simply use the dropdown below “fee structure” on the Payments & Fees tab of your event page and select “Pass fees to the buyer.” Both the Universe service fee as well as the payment processing fee will be passed to the buyer as a separate line item at checkout. If you are using Stripe connect, select “Pass fees to the buyer” in order to pass on the Universe service fee. To pass on the payment processing fee, select “Yes, flat and/or a % of the purchase” in the dropdown menu below “Charge an additional fee to buyers” and then enter your payment processing fee with Stripe as the amount.

Yes, you can add an additional fee as either a $ or % amount and it will appear as a separate line item at checkout and on your buyers’ receipts.

Yes, you can add tax as a separate line item at checkout and it will show on your buyers’ receipts. Please note that you are responsible for all local tax laws and that Universe does not withhold or remit taxes collected on your behalf. For questions on whether or not you should charge tax on your tickets, we recommend consulting with an accountant.

With Starter you get access advanced payouts and a full suite of tools to including customizable ticket types and checkout questions, unlimited sales channels and real time insights. Starter comes with access to email support and access to our online knowledge base. With our Standard plan you get access to everything in Starter plus access to additional features such as cardholder presales, payment plans, partner sales channels, team permissions and more. Our Pro plan allows you to create a customized package to meet the needs of your event. Choose from features across Starter and Standard and add on professional services such as a dedicated account manager, onsite support, and more. Pricing associated with any Pro plan is custom. Get in touch with our team to learn more.

If you're still unsure which tier is right for you get in touch with our team. We'd be happy to have a conversation to understand your needs and recommend a solution.

Yes, you can upgrade, downgrade or cancel at any time.

Currently, we do not offer a free trial but it's completely free to create an account and event pages on Universe. You will only be charged once a ticket is sold.

Yes, if you are a registered nonprofit or charity, you can request our special pricing. Once approved, you will receive a referral code to enter upon creation of your event. Please note that this code must be entered into the basic information section on each of your event pages in order for the special pricing to apply. Enter your code by clicking on “enter a referral code” below your contact details when creating your event.