If you have any questions, comments or complaints regarding these Terms or the Website, please contact us at:
1041 N Formosa Ave
California users may also contact the Complaint Assistance Unit of the Division of Consumer Services, California Department of Consumer Affairs, located at 1625 North Market Blvd., Sacramento, CA 95834, (800) 952-5210.
123 Front St., Suite 1100
Toronto ON, M5J 2M2
|Aland Islands||Ticketmaster Suomi OY|
|Andorra||Ticketmaster Spain S.A.U.|
|Belgium||N.V. Ticketmaster Belgium S.A.|
|Denmark||Ticketmaster Danmark A/S|
|Finland||Ticketmaster Suomi OY|
|Furstentum Liechtenstein||Ticketmaster Schweiz AG|
|Isle of Man||Ticketmaster UK Limited|
|Northern Ireland||Ticketshop (NI) Limited trading as Ticketmaster|
|Svalbard and Jan Mayen||Billettservice AS|
|Spain||Ticketmaster Spain S.A.U.|
|Sweden||Ticketmaster Sverige AB|
|Switzerland||Ticketmaster Schweiz AG|
|United Kingdom||Ticketmaster UK Limited|
“Account” means the account set up by you to use the Universe Services.
“Additional Buyer Data” means any data the Host instructs Universe to collect about the Host’s Buyers as part of a Listing, that is not also Universe Buyer Data.
“Data Protection Legislation” means all data and privacy laws, rules and regulations to the extent applicable from time to time, including, without limitation, the following legislation (“EU Data Protection Legislation”): (a) Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the Processing of Personal Data and on the free movement of such data (General Data Protection Regulation) (the "GDPR"); (b) the Directive on Privacy and Electronic Communications (2002/58/EC); and (c) any other applicable national privacy law made under or pursuant to (a) or (b); in each case as may be amended or superseded from time to time.
“Data Controller” has the meaning given to it in EU Data Protection Legislation.
“Data Processor” has the meaning given to it in EU Data Protection Legislation.
“Event” means any event or ticketed activity detailed in a Listing for which Tickets may be issued, bought or sold via the Universe Services.
“Feedback” means feedback, comments and suggestions for improvements to the Universe Services posted by Users.
“Force Majeure” means any cause beyond Universe’s control including without limitation, acts of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, epidemic, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments.
“Listing” means the Event and Ticket listing(s) created by a Host, for which Tickets are available for sale or distribution and which includes the digital content created for that Event.
“Order Confirmation” means the written notice confirming a Transaction, issued to the Buyer automatically once the booking process has been completed, at which point a legally binding agreement in respect of the Transaction between that Buyer and that Host is formed.
“Payment Processing Method” means one of the two methods of payment processing, either Universe Payments or Stripe Payments, when selling Tickets using the Universe Services.
"Personal Data" has the meaning given to it in the EU Data Protection Legislation.
“Sale Price” means the price at which Host offers a Ticket for sale, whether in GBP, EUR or other applicable currency, using the Universe Services, which can be nil (i.e. some Events may be free) and which includes any and all additional costs and charges which may be set by the Host other than the Service Charge.
“Host Copy Data” means a copy of that part of the Universe Buyer Data that Universe passes or makes available to the Host to the extent necessary for a Host’s Listing.
“Host Tools” means any equipment and/or software and related services that Universe provides to Host as part of the Universe Services e.g., reporting, email management or data analytics.
“Service Charge” means the non-refundable (other than as may be legally required) service charge payable to Universe for the provision of the Universe Services, which at the Host’s election may either be charged exclusively to the Host (in which case such amount will be collected by Universe prior to settlement of sales proceeds) or may be resupplied to the Buyer by the Host (in which case such amount will show in the subtotal on the checkout page and will be paid by the Buyer on top of the Sale Price as part of the total Transaction Value). The Service Charge is exclusive of any applicable taxes at the then-current rate. Applicable taxes are payable in addition.
“Stripe Payments” means the integration of the Host’s own Stripe account to process payments made by a Buyer.
“Third-Party Social Media Site” means third-party websites and applications that enable users to create and share content or to participate in social networking, including, but not limited to, Facebook, Twitter and Google Chrome.
“Threshold Amount” means £10 or its equivalent amount in the currency of the country in which you reside.
“Ticket(s)” means an electronic ticket or other type of evidence of the right to occupy space at or to attend an Event.
“Transaction” means a transaction undertaken via the Universe Services where the Buyer agrees to buy and the Host agrees to sell one or more Tickets at the listed Sale Price(s).
“Transaction Value” means the total amount payable by a Buyer pursuant to a Transaction, which includes all the costs and fees set out in paragraph 14.2.
“Universe Account Information” means the Personal Data you upload when registering your Account.
“Universe Buyer Data” means the data collected by Universe from Buyers as part of their use of the Universe Services.
“Universe Payments” means the default Payment Processing Method option through which the Transaction Value gets paid to Universe who will remit the Sale Price amount(s) to the Host.
“Universe Services” means all of Universe’s online services, including but not limited to the Website, the software application available for download to a smartphone which contains a modified version of the Website and all mobile services, any software or hardware provided and any related tools and services provided by Universe or an affiliated company of Universe.
“Venue” means any site, facility or location where an Event is held.
“Website” means any website run or provided by Universe, including any software application available for download to a smartphone which contains a modified version of the Website.